Jimmy Jazz at 96 River Oaks Center Drive, Calumet City, Illinois.

I had to go to this store with my son to exchange a pair of shoes he got for Xmas that were to large. Initially as I walked in, there 3 lovely young ladies who immediately ask if we needed help. The one young small lady who helped us was wonderful. Kind, courteous, knowledgeable and respectful. She got us taken care of and sent us to the Cashier to be rung out. That is when everything went down hill. We stood there waiting for a long while. The cashier didn't even address us or tell us she would be right with us. She actually left us standing there, while she went to do something. Then finally, I am telling her we ready to check out, she looks at us like "Whatever." She asked what shoes we had. There were many boxes behind her and I couldn't tell. I told her who the young lady was who helped us. Once the cashier figured out the shoe and that it was an exchange, she got flustered. She said her manager had to do it. He comes over and puts in whatever code and gets it going and tells her to finish, then walks away. She still didn't know what she was doing passed me my card back and stood there saying my manager got to do this. The manager is right behind me hearing all this fixing clothes and not coming to assist. So I say to him, hey she needs your help and I have some where to go. This rude young disrespectful girl says, "You see he is busy, you just got to wait. And Don't BE snatching our card back from me." I then become so angry, but didn't want to lower my class down to her ghetto standards. So I told the young lady, that "You handed back my card and I took it. That the customers always come first so your manager should get over here, since I've been waiting long enough. Plus, you need to watch who you are talking to. Everybody is not your age and ignorant like you." She rolled her eyes and walked away. The manager came over and didn't even address her rudeness and poor customer service. I told him that her alone made a good experience thus far a BAD one. All he could say is that, "She is new and she is young." That is NO Excuse. If you are the manager, you are to be training her and telling her. Not just walking away when she doesn't know what she is doing. Not reprimanding her for her bad attitude. This is Managements fault for poor hiring and poor training. I will NOT be ever going there again and will tell my son's dad he better not buy him anything from them again!

I also had a fraudulent charge come from this store, please be aware.

I like visit this but the one South lake mall. but this one salespersons are terrible they don't assist you in nothing. They're just "organized" merchandise without paying attention to the customer come in definitely.